FAQ: Nero

Q: How can I upload data from my computer to Nero?

There are 2 easy ways to upload data to Nero:

1) Use the upload button on the JupyterLab UI, but it has a size limit of 100 MB

2) Install Cyberduck to upload data via the SFTP protocol with no limit (☞ see how).

If you want to learn other methods on data transfer to Nero, please refer to ☞ this link.

Q: I want to install a Python package on Nero

The short answer is:

1. Open a Terminal on Nero
2. Type: pip install --user <packagename>

For more complete instructions, please visit ☞ the documentation site.

Q: I want to install an R package on Nero

Please refer to ☞ this link to install an R package on Nero.

Q: I got an error code 500 when connecting to Nero

The 500 code (read: "Internal Server Error") is a common server error code that means something has gone wrong on the Nero's server.

Use these tips to troubleshoot this issue:

• Check the date. The SRCC team usually performs a server maintenance every Wednesday and all servers will be temporarily down during the maintenance period.
• Send a Slack message to @srcc in the #nero channel (☞ how to join a channel). Remember, read the previous messages first to see if others have reported the same issue.

Additional Nero Resources

Overview of Nero GCP: https://nero-docs.stanford.edu/gcp-overview.html

Comparison of Nero and Carina: https://carinadocs.stanford.edu/prem-vs-cloud

Nero Account Request Form (Click 'Order Nero GCP' in the bottom left): https://nero-docs.stanford.edu

Introduction to Nero GCP Webinar: Here

Nero Support: https://nero-docs.stanford.edu/help-and-support.html

Nero Office Hours: https://calendly.com/srcc-officehours/nero-officehours

Support Email Address: srcc-support@stanford.edu

Nero Slack Channel: #nero-users